EXCHANGE AND REFUND POLICY

Exchange & Refund Policy

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Exchange & Refund Policy below.

Exchange Policy

  • We accept exchange requests within 7 days of receiving your order.

  • The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Exchange is available only for:

    • Wrong size

    • Wrong item received

    • Defective or damaged product

Refund Policy

  • Refunds are only applicable if:

    • You receive a damaged or defective product.

    • You receive the wrong product.

    • The ordered product is unavailable after payment has been made.

  • Refunds are not available for change of mind, incorrect size selection by the customer, or dislike after delivery.

Return Process

  1. Contact our customer support within 7 days of receiving your order.

  2. Share your Order Number, product photos, and the reason for the return or exchange.

  3. Our team will review your request and provide return instructions.

  4. Once the returned item is received and inspected, we will process the exchange or refund.

Refund Method

  • For prepaid orders, approved refunds will be processed to the original payment method or via bank transfer within 5–10 business days.

  • For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or any mutually agreed payment method.

Shipping Charges

  • If the return is due to our mistake (wrong or defective product), we will bear the return shipping cost.

  • If the exchange is requested for size or personal preference, the customer may be responsible for the shipping charges.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged products (unless received damaged).

  • Products without original tags or packaging.

  • Clearance, sale, or promotional items (unless defective).

Contact Us

If you have any questions regarding exchanges or refunds, please contact us:

Email: [vastoriun123@gmail.com]
WhatsApp: [03057418000]

Thank you for shopping with [Vastorium].