Exchange & Refund

Exchange & Refund Policy

Last Updated: July 14, 2026

At Dar-ul-Shifa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Exchange & Refund Policy below.

1. Eligibility for Exchange

We offer exchanges under the following conditions:

  • The item received is damaged or defective.

  • You received the wrong product.

  • The product is unused, unopened, and in its original packaging.

  • You contact us within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Opened herbal products

  • Used personal care products

  • Items with broken or removed seals

  • Products damaged due to customer misuse

3. Refund Policy

Refunds are only approved if:

  • The ordered product is unavailable after payment.

  • The wrong product was delivered and a replacement is not available.

  • The product arrives damaged and a replacement cannot be provided.

Once your request is approved, your refund will be processed within 5–10 business days.

For Cash on Delivery (COD) orders, refunds will be made through a bank transfer or another mutually agreed payment method.

4. Exchange Process

To request an exchange, please contact our customer support with:

  • Your Order Number

  • Your Full Name

  • Photos of the product (if damaged or incorrect)

  • A brief explanation of the issue

Our support team will review your request and respond within 24–48 business hours.

5. Shipping Charges

  • If the mistake is made by Dar-ul-Shifa (wrong or damaged product), we will bear the exchange shipping cost.

  • If the customer requests an exchange for personal reasons (where applicable), the customer may be responsible for the shipping charges.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

7. Contact Us

If you have any questions regarding exchanges or refunds, please contact us.

Dar-ul-Shifa Customer Support

Email: darulshifapure@gmail.com

WhatsApp: 03057418000

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (Pakistan Standard Time)